Refund & Returns Policy

At SipByMo, we take great pride in the quality of our handcrafted beverages. Please read this policy carefully before placing your order.

Our Commitment

We want you to love every sip. If something isn't right with your order, we will do our best to make it right.

Perishable Products

Because SipByMo beverages are made fresh from real ingredients with no artificial preservatives, we are unable to accept returns on change-of-mind purchases. All sales are final once an order has been dispatched.

Damaged or Faulty Products

If your order arrives damaged, faulty, or incorrect, you are entitled to a remedy under the Australian Consumer Law. Please contact us within 48 hours of receiving your order at info@sipbymo.com.au with:

• Your order number
• A description of the issue
• Clear photos of the damaged or faulty product

We will assess your claim and offer a replacement, store credit, or refund as appropriate.

Incorrect Orders

If you receive the wrong products, please contact us within 48 hours of delivery at info@sipbymo.com.au and we will arrange for the correct items to be sent to you at no extra cost.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been processed.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For any refund or returns enquiries, please contact us at info@sipbymo.com.au. We aim to respond to all enquiries within 1–2 business days.